I have money on my Steam account, but now they are not displayed. Why?
Steam Money are not appropriate to this site. You should fill up the balance on DropGun directly.
Before opening Cases
Please, be sure to check your account trades on Steam, otherwise our bot will not be able to send you your items. Open your inventory, make sure that there is no 7 days ban after the password had been changed and Steam Guard is working properly.
How do I receive my skin(s)?
You will receive your skins as a Trade Offer. Go here to get your items.
My trade is Active, but the trade link doesn't work.
Please wait 5 minutes. The Trade Request will be cancelled and you can request a new one. If it doesn't work afterwards, please contact us.
When I click 'Send' item, I get an error: 'Unable to send the item'

Bot cannot send you item in the following cases:

  1. You have blocked trade (came with the new device, recently changed the password/e-mail, changed the Steam Guard security settings have VAC-ban, etc.).
  2. You have hidden inventory in Steam privacy settings (Check it).
  3. Check your trade-link in profile and Steam settings – they should be matched.
  4. Bot is having problems with the Steam connection; it happens quite often, the problem is in the Steam, this is not about you. Bot could also be banned, in this case, contact the Help Desk and describe the problem in detail (support@dropgun.com).
Is the trade status live?
YES, we've worked hard on a live communication between the bots and the site. We want to be as transparent as possible. No hidden waiting time, you will immediately know it if there's an issue.
If you didn't receive your items during 48 hours - please contact our support team. The term to contact our support is 10 days. After that time we`ll not be able to help you in solving such case. Probabilities of winning certain item depend from certain box and item. You can read it on our winning rate page.
I have money on my Steam account, but now they are not displayed. Why?
Steam Money are not appropriate to this site. You should fill up the balance on DropGun directly.
I wanted to pay 100USD, but received an error in payment process. Why?
Please try making multiple payments of smaller amount. Sometimes there can be limitations on your payment account, but making couple transactions with smaller amounts will solve the problem.
Where do I update my Trade URL?
Update your Trade URL on your profile page. You can find your Trade URL here Trade-Url.
Help, my trade request failed!
A trade request can fail for numerous reasons.
- If you have recently changed your Steam Trade URL, make sure to update it again on the settings page!
- Make sure to set your Steam inventory to Public and have Steam Guard enabled for at least 15 days before the purchase. If you have recently changed your password, you will also need to wait 7 days before you can trade again. Check all the trade requirements at Steam requirements.
I have opened the case, received an item so how I can pick it up?
Go to your profile and click the 'Send' on item of your interest.
The bot is offline.
Our apologies for the trouble. The skins will be sent automatically once the bot is back online. The bot will go online after +- 10 minutes, wait a little bit longer!
Is it safe to login with my Steam account?
Logging in with Steam will never provide us with any private information. Steam uses OpenID to login to third party websites.

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